FREQUENTLY ASKED QUESTIONS
1. Question: How many names can I provide for my personalized romance novel, play or movie script?
Answer: For most of our products, you only can provide one heroine’s (woman’s) name and the name of her best friend (must be a female’s name); and one hero’s (man’s) name and the name of his best friend (must be a male’s name)—for a maximum of four names. However, for the customized "Wedding Play" you can submit more. Please see that item for details.
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2. Question: Can I include other personal details such as the color of my hair, color of my eyes, and the name of my hometown?
Answer: Yes. The personalized novels, plays, and movie scripts are well written and intriguing. The personalized information will make you part of a wonderful journey.
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3. Question: What happens if I do not complete all of the required fields on the Order Form?
Answer: This company will use default information selected by us. Therefore, carefully double-check the personalized information before submitting your order.
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4. Question: Are the personalized romance novels printed in the approximate size of a typical paper back novel?
Answer: Yes.
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5. Question: What happens if I provide an incorrect name, or misspell a name in my order?
Answer: You will have to pay for the additional full cost for the correct novel, applicable taxed, full shipping and handling costs, and all other costs. You will not receive a refund, credit to your credit card, or exchange for the errors caused by you. Therefore, carefully check the spelling of the information you provide. Please read the “Merchant Policy” section of this website for more information on policies concerning you provide incorrect information.
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6. Question: What is the size of the plays and movie scripts?
Answer: The size is roughly 8.5" by 11" so that the material can be easily held and read. Since our products are not massed produced, the paper used to bound products might not be identical because of the availability of materials. But our goal is always to find and provide you with beautiful paper to bind our products.
__________
7. Question: Can I return an item to Evergrace.com?
Answer: Yes, there is a 30-day money back guarantee, excluding shipping costs. For details please visit “Merchant Policy” of this web site.
Answer: For most of our products, you only can provide one heroine’s (woman’s) name and the name of her best friend (must be a female’s name); and one hero’s (man’s) name and the name of his best friend (must be a male’s name)—for a maximum of four names. However, for the customized "Wedding Play" you can submit more. Please see that item for details.
__________
2. Question: Can I include other personal details such as the color of my hair, color of my eyes, and the name of my hometown?
Answer: Yes. The personalized novels, plays, and movie scripts are well written and intriguing. The personalized information will make you part of a wonderful journey.
__________
3. Question: What happens if I do not complete all of the required fields on the Order Form?
Answer: This company will use default information selected by us. Therefore, carefully double-check the personalized information before submitting your order.
__________
4. Question: Are the personalized romance novels printed in the approximate size of a typical paper back novel?
Answer: Yes.
__________
5. Question: What happens if I provide an incorrect name, or misspell a name in my order?
Answer: You will have to pay for the additional full cost for the correct novel, applicable taxed, full shipping and handling costs, and all other costs. You will not receive a refund, credit to your credit card, or exchange for the errors caused by you. Therefore, carefully check the spelling of the information you provide. Please read the “Merchant Policy” section of this website for more information on policies concerning you provide incorrect information.
__________
6. Question: What is the size of the plays and movie scripts?
Answer: The size is roughly 8.5" by 11" so that the material can be easily held and read. Since our products are not massed produced, the paper used to bound products might not be identical because of the availability of materials. But our goal is always to find and provide you with beautiful paper to bind our products.
__________
7. Question: Can I return an item to Evergrace.com?
Answer: Yes, there is a 30-day money back guarantee, excluding shipping costs. For details please visit “Merchant Policy” of this web site.
